Should I arrive early to claim a seat?

If you’ve purchased GA tickets, you may want to arrive early to claim your desired seats. There are enough seats with a good view of the stage for all ticket holders, but specific seats are first come, first claimed! If you’ve purchased VIP or Table Seating, we will have a great table reserved for you. You may still want to come early to enjoy the atmosphere and grab a drink at the bar!

If I have purchased a reserved table, does my entire party need to arrive together?

No, just make sure each person has a different one of your 4 purchased tickets to present. Our ushers will just need the name of the ticket buyer to show you to your table.

Are there minimum age or ID requirements to enter the event?

This event is 19+. Any ticket holder unable to present valid identification indicating that they are at least 19 years of age will not be admitted to this event, and will not be eligible for a refund.

Do I have to bring a printed ticket to the event?

You will receive a digital ticket via email that you can add to your Apple wallet or show as a PDF on your device.

Will the performers be interacting with the audience?

This is a stage show, but the performers will use the entire space at times and there will be some interaction with the audience. Those seated at VIP tables should be prepared to have a more immersive experience, as outlined in the description of the ticket type. Other seating types will allow for a more flexible experience and seats in the centre of the main audience section (away from danceable areas) will be the most securely removed from the action. Our performers always have their eye out for our established ‘no interaction please’ single of crossing your arms in an X in front of you, but they are also immersed in their performance, so please choose seats that feel comfy for you. If you have any questions or would like to communicate any needs to us prior to attending, pleases feel free to reach out via email at viscerapresents@gmail.com

A reminder that audience members may NOT touch performers at any time unless clear consent is given.

Can I film and take photos during the show?

You are welcome to take photos / videos of the show with the following restrictions in mind.
*NO flash whatsoever. Please double check that your flash settings are OFF before using any camera/phone.
*Please be conscious not to disturb the experience of other audience members by blocking someone’s view or using your device in a way that is overly distracting (ie filming for long periods, high screen brightness, etc)
*We ask that you AVOID POSTING VIDEO CLIPS OVER 30 SECONDS of the show itself. The contents of the show are intellectual property belonging to the Viscera and the artists and we would like to avoid having entire numbers shared online.
*Please tag us! @viscerapresents

What can/can’t I bring into the event?

No outside food or beverages. No illegal drugs, drug paraphernalia, spray paint, laser pointers, weapons of any kind (management reserves the right to define), vapor pens and smokeless cigarettes.

How do I contact the organizer?

You may email viscerapresents@gmail.com

What is the refund policy?

As this is a small event, we are not offering refunds. You are welcome to gift or sell your tickets by sending the PDF ticket to the new attendee.

Where can I find more information about the venue (parking, coat check, ins + outs, etc)?

biltmorecabaret.com/#info

Is this venue inclusive and accessible?

All identities are welcome and a zero tolerance harassment policy is in effect. Please note that unfortunately the Biltmore Cabaret is not wheelchair accessible at this time due to the presence of stairs leading into the venue. We understand the importance of providing an inclusive environment and we deeply regret any limitations the building may pose. If you have any specific accessibility concerns or require assistance, please don’t hesitate to contact us (viscerapresents@gmail.com) or the venue at accessibility@themrggroup.com and we will do our best to accommodate your needs.

WARNING: STROBE LIGHTS

Strobe and/or LED lighting may be used during this performance.

LAND ACKNOWLEDGEMENT

Viscera wishes to acknowledge that we operate on unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

ZERO TOLERANCE HARASSMENT POLICY

Viscera is dedicated to providing a harassment-free and inclusive event experience for everyone, regardless of gender identity and expression, sexual orientation, disabilities, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. We do not tolerate harassment of event participants in any form. Touching the performers in any way without explicit consent is absolutely prohibited.

CROWD RELEASE/NOTICE OF FILMING AND PHOTOGRAPHY

By entering this event presented by Viscera Presents, you are entering an area where photography, audio and video recording may occur. Your entry and presence on the event premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with the Viscera and its initiatives, including, by way of example only, use on websites, in social media, news and advertising. By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media. You understand that all photography, filming and/or recording will be done in reliance on this consent. If you do not agree to the foregoing, please do not enter the event premises.